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Terms of Use

Terms And Conditions

Please read the terms and conditions that govern the use of any information contained within this site and the purchase of any of Serenity products. You will be legally bound by these terms and conditions and any access to Serenity site will be sufficient evidence and confirmation of your acceptance of these terms and conditions.

Safety notice

Our products are safe, effective and powerful but it is a complimentary treatment and not intended to replace medical treatment. Hypnosis is a complimentary treatment and not intended to cure, diagnose or prevent any medical condition.

Do not listen to any hypnosis therapy while driving, operating machinery, or while you are pursuing any other activity that requires your attention in whole or part.

If you are under 18 years please get parental permission before purchasing and using any of our products.

Observe any special instructions that are pertinent to the therapy.

Read the PDF file and/or printed instructions.

If you have a medical condition or are using medication, please consult your doctor. 

The use of products in no way constitutes psychiatric, psychological, psychotherapy or medical treatment.  Use of products is in no way a substitute for medical consultation. will not refund any moneys if a user thinks that the product does not suit their needs. It is the responsibility of the user to ensure that the product meets their need prior to buying it.


Serenity owns the copyright of every product on the website. When you purchase any product listed on Serenity website you are purchasing a single license to the product, not unlimited rights. Products are for your personal use and not to be used for any commercial purpose. products may be downloaded to your computer, transferred to your MP3 player or burned to a CD or other audio medium. PDF files may be printed for the purpose of reading the information they contain.

It is prohibited to copy, reproduce, hire or rent, publish or re-publish, broadcast, alter or adapt any of the information on this site or any download or product except for your personal use.

You may not play any of downloads to a client or a third party or use, adapt or alter any of article, therapy or mediation.

It is prohibited to claim to be associated with, or use our name to promote yourself or your hypnosis practise. 

Failure to follow our terms of allowed usage may result in legal action. If you are in doubt please contact customer support.


Serenity products are non-refundable except in case of damage.

Where the buyer has notified as to a problem with the goods will either forward any shortages or replace the damaged or defective goods.

Discount Offers

All discounts are only available for one shopping session. We may rescind any discount offer at any time.


All orders or downloads must be pre-paid prior to despatch.

Payment will be debited from your credit card or debit card via PayPal at the time the order is placed. Goods are subject to availability and you will be informed a soon as reasonably practicable in the event that we are unable to supply the goods. In this case full refund will be given to the card you used at the time of purchase.

Delivery of MP3 Downloads

On successfully placing your order, confirmation will be emailed to you containing a quick download web link. This will only be available for a limited time.

If you need to download the files again you can login at and visit the “My Account” section of the site. Your login details will be sent to you in a separate email. Your files will be available for additional download 4 (four) times after which it will expire.

Performance information

Performance test and rating of products as represented on this site are subjective and offers no guarantee that these products will work for you. Any difference in system hardware or software design or configuration may affect actual performance. Buyers should consult other sources of information to any material they are considering purchases. By downloading products from any site users agree that they have first checked that the product will work on their hardware. is not responsible for the incompatibility of any products with users hardware. All products are provided in good faith and it is the responsibility of the user to ensure that they are downloading the correct product for their use.

Disclaimer and Limitation of Liability

Using products is at your own risk. While we strive to have the highest quality and widest selection of products we cannot guarantee that our therapies will be suitable for your purpose and needs. 

All content on the site is subject to change without notice. While every care is taken in compiling our content we cannot guarantee it is completely accurate or error free. Whilst we use reasonable endeavours to ensure that the information contained on this site is accurate, no warranties or representations are given to that effect.

The use of this site, or any information contained, mentioned or referred to in this site or any other site accessed via this site, is entirely at your own risk. does not take liability for any losses or damage as a result of either using our site or our products. This is without limitation and includes economic loss, any special, indirect or incidental or consequential loss or damage. This applies whether the damage or loss occurs via contract, negligence, under statute or otherwise.

None of the products shall be deemed to be or construed as being advice of a medical nature, or that you should or should not act in a particular way. Serenity cannot be help responsible for the misuse or incorrect use of any goods.

The materials on this site are provided “as is” without any expressed or implied warranty of any kind including warranties or merchant ability, non-infringement of intellectual property or fitness for any particular purpose, in no event shall or its supplier be liable for any damages whatsoever (including, without limitation, damages for loss of profit, business interruption, loss of information, indirect, consequential or punitive damages) arising out of the use of or inability to use the materials, even if Serenity  has been advised of the possibility of such damage, and its suppliers further do not warrant the accuracy or completeness of the information, text, graphics, links or other terms contained within these material, may make changes to these materials, or to the products described therein, at any time without notice. makes no commitment to update the materials.

Third party and Links

Where we provide a link to any other site we will not be held responsible or liable in any way to you or anyone else for any products or information contained, mentioned or referred to on a third party site.

Serenity will not be held responsible over a third parties content or privacy policy. Any dealing with a third party on or through our site are solely between you and the third party. We will not be liable for any damage or loss incurred as a result of any dealings.

Terms and Conditions Change

We may change our terms and conditions at any time without prior warning. Any change will not affect your retroactively but will apply on your first visit to the site after the change. Because of this you should read the terms and conditions each time you visit our site. 

Privacy Policy

We hold and store certain limited information about you. The information you provide us will be used for the following purposes:

  • To personalise your experience and communicate with you
  • To process your order
  • For statistical purposes to improve site and services
  • To improve customer service

We comply with the New Zealand Privacy Act and take all reasonable care to prevent any unauthorised access to your personal data. 

We do not sell, trade or rent your personal identifiable information to other companies. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing to you, so long as those parties agree to keep this information confidential. By using your site you consent to our privacy policy.

If the police or any regulatory authority or government department investigating suspected unlawful activities contact us and request us to provide them with your personal details and/or information concerning any of your activities whilst visiting this site we shall comply. By these terms and conditions you hereby agree to us so supplying that information and co-operating with the authorities accordingly.

Data Protection

We take security very seriously. We use industry security software to safeguard your personal data.


The preceding terms and conditions constitute the agreement between and you (the Customer). A failure to act on any violation of our terms and conditions does not constitute a legal waiver.

Should we discover any violation of our terms and conditions we typically shall notify the individual or group of the violation. If nothing is done, within a time to be determined by us, we will take legal action on advice.

The laws of New Zealand govern the terms and conditions. The New Zealand court will decide in and any dispute.

If you have any concerns about our terms and conditions please feel free to contact our customer support.